Business Case
Created in 1960, Volkswagen Group France is the French subsidiary of Volkswagen AG, one of the world's leading carmakers. Its role is to market in France the products, spare parts and accessories of the Volkswagen, Audi, SEAT, CUPRA, SKODA and Volkswagen Commercial Vehicle brands.
Through its 6 brands, 700 distribution sites and 800 service sites, it delivers over 200 000 vehicles a year.
At the heart of Volkswagen Group France (VGF) operations, NOVAE is positioned as a strategic partner, providing first-rate support through several business units specialized in the control of warranty claims initiated by the network.
A year ago, NOVAE took over the warranty claims control market for VGF, after a transition period with the previous service providers. This transition was accompanied by a takeover of over 80% of the team, with an efficient handover of resources to ensure seamless continuity.
Today, under the supervision of Alexandre, our project manager, a team of 23 experts, based in Villers-Cotterêts, provides a demanding service for the Group's brands (Audi, SEAT, Cupra, Volkswagen, Volkswagen Commercial Vehicles and Skoda) in mainland France and French overseas departments and territories.
NOVAE operates through several specialized business units:
NOVAE plays a key role in improving warranty control operations by setting up specialized units to meet the current challenges of the automotive industry. By investing in team skills development and versatility, NOVAE ensures maximum flexibility and adaptability to load fluctuations.
Through the daily, weekly and monthly rituals set up for the service, guaranteed indicator management shared with VGF enables us to adjust the capacity load as effectively as possible, to fully meet requirements and improve network satisfaction. They also enable us to identify areas for improvement, and to make our organization even more effective.
“The service's payback on the Guarantee business demonstrates NOVAE's flexibility and agility in responding to complex and demanding offers.
It enhances the Group's credibility and expertise in the automotive sector, and enables its customer to benefit from the best practices developed in the Group's traditional aerospace sector, which is subject to strict standards.”
Victor Villatte, Business Engineer, NOVAE
Hello Alexandre, could you tell us a little more about your role at NOVAE and your involvement in steering the warranty business for Volkswagen Group France (VGF)?
My role is to meet VGF's needs by managing warranty-related activities, ensuring compliance with the manufacturer's requirements in terms of quality and control volume of warranty claims invoiced by the Group's six brands.
NOVAE has set up referents within the various warranty support units. Could you tell us what their role is and how this improves operations?
The cell referents focus on an in-depth analysis of their activities. Their ability to suggest improvements enables us to optimize the performance of all our warranty cells.
The warranty teams play a strategic role for VGF and are in direct contact with the dealerships. What specific skills are needed to fulfill this role, and how does NOVAE develop them within its teams?
Each cell has specific skills according to its field of activity. For example, in the BO and Cost Monitoring units, 100% of our staff are trained automotive technicians. In addition, each new member of staff who joins the business undergoes a test and follows a training curriculum based on the needs of the unit in which he or she works.
We've heard about the innovative 360 video project initiated by the Parts Control team. Could you tell us more about this innovation and its impact on parts inspection operations?
360 video reduces logistics by 60%. In addition to its ecological benefits, this program improves our productivity by reducing handling requirements.
As the automotive industry continues its technological shift towards clean energies (electric, hydrogen, etc.), what impact will this have on the Volkswagen Group France dealership business and support?
Sales of electric vehicles are rising steadily. To date, we have not yet measured the exact impact on warranties. However, our teams are adapting and training to accommodate this new technology in our warranty processes.
Find out more about the expertise of our teams, who are prepared to drill down into your project and answer your questions. We can provide you with solutions tailored to your needs.
Our commitment
As a company specializing in industrial engineering, our first commitment to our customers is to offer innovative and tailored technical solutions that meet, without exception, their exacting standards.
We are committed to maintaining the highest standards of quality throughout the design, industrialization and manufacturing processes of their products.
Our aim is to make sure that our customers are satisfied by providing reliable and durable solutions that are compliant with the international standards in force.
We are resolutely determined to work very closely with our customers, prioritizing communication, transparency and responsiveness to guarantee the success of their industrial engineering projects.
As an ISO 9001– EN9100 – PART 145-certified engineering service company, our customers benefit from the guarantee of rigorous quality management, products and services in line with their expectations, as well as the continuous improvement of our processes to provide maximum customer satisfaction.
Our ISO 9001 – EN9100 – PART 145 certification reinforces the trust in our abilities and demonstrates our commitment to operational excellence.
Aeronautics and Space
Defense
Automotive and Mobility
With its deep-rooted industrial expertise, NOVAE deploys experts to provide support with the design, production, operation, maintenance and decommissioning of aircraft, in an environment governed by increasingly exacting requirements, ever-shorter production cycles, and the need to strictly adhere to the budget.
Present in Europe, the Middle East, and Asia, the Group has the capacity to work on all aeronautical and space programs, with primary focus on meeting the expectations of its customers.
NOVAE deploys men and women on a daily basis to the most strategic aircraft and machines to guarantee operational excellence, whatever the conditions.
A member of GICAT, the Group employs experts, former redeployed soldiers, who are trained to work on all defense systems on French soil, and on external operations.
Aware that this operational performance is forged through the learning of methods and the practice of essential actions that enable these systems to function, we have invested in the training of these people who guarantee our safety every day.
NOVAE is positioned as a global consulting, engineering and training player in the automotive and ground mobility industries.
Working at the plants and in the sales, after-sales and training departments of major clients, NOVAE provides excellent solutions to ensure reliable vehicle production, and to enhance relations between dealers and their network.
Our aim is to contribute to the operational performance of our customers to enable them to adapt seamlessly to the major technological changes in their sector.
NOVAE is all about the men and women who bring their engineering, training and digital expertise to leading players in the mobility industry.
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